Jennifer Thomas is a bestselling author, psychologist, speaker, consultant & apology critic

How to Give a Meaningful Apology at Work by Mark Goulston


How to Give a Meaningful Apology by Mark Goulston. My analysis: His article is a nice introduction to business apologies. To go even deeper, I’d add two of our five languages of apology that he does not mention: making amends and requesting forgiveness. #apologies #pr #harvard. http://ow.ly/iVZxF

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Basic HTML is allowed. Your email address will not be published.

Subscribe to this comment feed via RSS