Jennifer Thomas is a bestselling author, psychologist, speaker, consultant & apology critic

Mea Culpa From www.mint.com


This week, I received this email from http://www.Mint.com (a free money management company to which I subscribe).  Their subject line read: “Our Apologies.”

Mint wrote: “A flood of emails were recently sent from stage-mini@mint.com to some Mint users. It was a misconfiguration with our email provider causing blank emails to go out. This was not a security breach and no data was compromised. We are putting measures in place to ensure this never happens again. We apologize for the inconvenience it may have caused you. Sincerely, The Mint Team”

My comment:  I like that their apology was detailed and reassuring.  It spoke my languages of apology (genuinely repenting). Nice job, Mint!

Have you noticed any customer service apologies lately?

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Basic HTML is allowed. Your email address will not be published.

Subscribe to this comment feed via RSS